Delivering support to customers even before things break is an aspiration for most Customer Support leaders: it helps to deliver a great customer experience and lower cost to serve. But it is hard to execute.
Just having a lot of customer data is not enough, it requires data insights based on predictive analytics and AI.
This is possible in the customer support space only when AI based automation is applied across the support stack.
Would you like your Customer Support strategy to include predictive support?