Omnichannel customer experience requires automation across the stack

Automation is *the* key to deliver an omnichannel customer experience 67% of customers use different channels like email, chat, phone etc to get help. Customers…Continue readingOmnichannel customer experience requires automation across the stack

Automation is the key to scale Customer Support

“The majority of service leaders (56%) are already exploring ways to use AI, according to the ‘State of Service’. In a time of crisis, one…Continue readingAutomation is the key to scale Customer Support

Avoid loss of knowledge access and productivity in remote customer support teams with Quark.ai

As customer support teams work remotely, we hear so many times from customers that: “When working remotely, our support team cannot just walk over to…Continue readingAvoid loss of knowledge access and productivity in remote customer support teams with Quark.ai

Remote work forever or is this just a short work trend?

Tech companies including Facebook, Square, Shopify and Twitter are recommending long term or even permanent work from home policy. On one hand, professionals are welcoming…Continue readingRemote work forever or is this just a short work trend?

As customer interest in key software technologies increases due to COVID19, Customer Support will require scaling

The current disruption due to COVID19 is creating a lot of customer interest; especially around Telemedicine, electronic signature, video conferencing, security, and many others. As…Continue readingAs customer interest in key software technologies increases due to COVID19, Customer Support will require scaling

Customer Support becomes even more critical to deliver a great Customer Experience due to COVID19

As we know, Customer Support is a fundamental building block of Customer Experience. As remote work becomes mainstream due to COVID19, Customer Support will become…Continue readingCustomer Support becomes even more critical to deliver a great Customer Experience due to COVID19

How a hypergrowth Fortune 1000 company provides customers support at scale

One of the leading providers of the Application Infrastructure, Data Center automation, and cloud orchestration solutions created significant value for their customers by accelerating their…Continue readingHow a hypergrowth Fortune 1000 company provides customers support at scale