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Balancing speed and quality is hard.

Aug 19, 2021 | Autonomous Support, Customer Experience, Customer Service, Customer Support, CX

Delivering a quality response and solution to the customer is AS important as delivering it quickly. This is a classic situation that most customer support professionals are frequently caught in: how can I respond to customers quickly and with a quality solution.

Deploying an Autonomous Customer Support platform transforms the way support organizations can solve the elusive problem of balancing speed and quality. By integrating across customer support technologies, an Autonomous Customer Support platform can help agents find the right solutions within a fraction of the time and deliver a great customer experience.

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About Quark. ai Autonomous Customer Support:
Quark. ai interprets customer issues and returns resolutions instantly so customer support agents don’t need to spend hours reading documents. The results are drastically reduced support delivery costs and dramatically improved customer experience.