Better rep experience drives positive outcomes

Oct 23, 2020 | AI, Autonomous Support, CX

When support organizations focus on AX (agent experience), on average it drives over 19% productivity with an 11% higher customer satisfaction score and it also reduced customer’s effort by 9%.

In fact, with cross-stack autonomous platforms, companies are surpassing these metrics.

How are you transforming Agent Experience?

#autonomoussupport #AI #CX #AX

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