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Quark.ai Becomes Signature Sponsor of Envision B2B

Quark.ai Becomes Signature Sponsor of Envision B2B;June 8-10 Event Convenes Market and Technology Leaders in eCommerce San Jose, CA, May 31, 2022 – Quark.ai, the market leading Autonomous Support Platform for B2B e-Commerce and Customer/Field Support, today announced...

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Quark.ai Earns Prestigious ISO/IEC 27001:2013 Certification

San Jose, CA, June 7, 2022 – Quark.ai, the market leading Autonomous Support Platform for B2B e-Commerce and Customer/Field Support, today announced that it has earned the prestigious ISO/IEC 27001:2013 Certificate. The certification demonstrates that Quark.ai meets...

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B2B Marketplace

I found this very interesting: a recent study from McKinsey & Company shows that B2B companies that build their own marketplaces will end up with a significant competitive advantage. Has your company built its own marketplace?Have you seen this to be...

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Quark.ai Selected as TiE50 2022 Award Winner

https://youtu.be/I3IJn6NkODU SAN JOSE, Calif., May 4, 2022 /PRNewswire/ -- Quark.ai, the market leader in Autonomous Customer Support, today announced that it has been selected as a 2022 TiE50 Winner in the TiE50 Awards Program. The annual awards competition, which...

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B2B Commerce

According to a recent study by Episerver, 98% of B2B eCommerce customers were discouraged from completing a purchase because of incomplete or incorrect product information. That’s a speed bump that needs to be flattened.  Once B2B eCommerce buyers identify what...

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𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗖𝗵𝗮𝘁𝗯𝗼𝘁

In my opinion, Customer Support for complex Hi-Tech/Industrial products would be improved greatly with an 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗖𝗵𝗮𝘁𝗯𝗼𝘁 possessing the following key attributes: 1. Able to interact with customers conversationally2. Understands and acts on customer intent,...

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Shipping Manuals

High tech and industrial companies traditionally provide manuals and other operational documents to customers, either printed, in small USB data storage drives, or online on their website.  𝗣𝗿𝗼𝗯𝗹𝗲𝗺: It is hard to find the right information in a timely manner,...

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Personalized Support

In a webinar with Technology & Services Industry Association (TSIA), John Ragsdale asked me the following interesting question that I'd like to share with you: 𝗪𝗵𝗮𝘁 𝗶𝘀 𝗺𝘆 𝘃𝗶𝗲𝘄 𝗼𝗳 𝗮 𝗺𝘂𝗹𝘁𝗶-𝗰𝗵𝗮𝗻𝗻𝗲𝗹 𝟯𝟲𝟬 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺? I answered that in...

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Duplicate And Repeat Tickets

A recent study by Quocirca drills down on incidents that plague Customer Support organizations.  The study, entitled Damage Control: The Impact of Critical IT Incidents, noted:“_Duplicate and repeat incidents are a persistent problem. Ninety-seven...

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DNX Webinar Q2

I was recently featured as a guest speaker at the DNX® Venture Webinar - ZERO-TIME SUPPORT A UTOPIA OR WITHIN REACH. The Moderator Eva Nahari asked me the following question that I thought of sharing with you: Question: Is AI actually economically...

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DNX Webinar Q1

I was recently featured as a guest speaker at the DNX® Venture Webinar - ZERO-TIME SUPPORT A UTOPIA OR WITHIN REACH. The Moderator Eva Nahari asked me the following question that I thought of sharing with you: Question: Is Preventive support...

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SAPIO Research Report

According to the Sapio Analytics Research Report - The Manufacturing and E-Commerce Benchmark report: 81% of the manufacturers face challenges with their current eCommerce experience. The top 3 challenges are summarized in this diagram. I believe that the...

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