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Products are becoming increasingly complex to support.

Products are becoming increasingly complex to support.

Product complexity has almost doubled in the past two decades from 42% in 2003 to 76% in 2021. This complexity has overwhelmed support agents, increased MTTR and costs to support the products, leading to lower CSAT. To keep up with this complexity, organizations need...

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Churn is expensive, here’s how to mitigate

Churn is expensive, here’s how to mitigate

Churn is expensive for any company as it directly impacts revenue and getting customer support right is very important to address churn. In fact, 67% of churn is due to the inability to resolve customer’s issues during the first interaction.   That’s the reason...

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