Blog
DNX Ventures to showcase Quark.ai and Snowflake at the DNX B2B Summit Online on August 25th! Join us.
In the last B2B summit, DNX predicted that many companies will accelerate their digitization efforts, as well as invest in new ways to optimize and streamline a more distributed and hybrid-office workforce. One of the largest areas facing transformation today is...
Customers are becoming more sophisticated which is leading to the complexity of support calls
Customers and end-users are becoming increasingly tech-savvy each year. They can resolve most common issues on their own using search but when they encounter tough technical issues, they turn to technical support. Due to this trend, providing technical support is...
Quark.ai Announces $5M+ in Seed-Plus Funding
Quark.ai, the market leader in autonomous customer support, today announces a seed-plus funding round of more than $5 million. Led by DNX Ventures, other investors include Fusion Fund, Tie Angels and existing investor True Blue Partners. Quark.ai will leverage...
Quark.ai Announces $5M+ in Seed-Plus Funding
DNX Ventures leads investment to drive market expansion of Autonomous Customer Support platform SAN JOSE, Calif., Aug. 10, 2021 /PRNewswire/ -- Quark.ai, the market leader in autonomous customer support, today announces a seed-plus funding round of more than $5...
Quark.ai Announces $5M+ in Seed-Plus Funding
Quark.ai (PRNewsfoto/Quark.ai) By Quark.ai SAN JOSE, Calif., Aug. 10, 2021 /PRNewswire/ -- Quark.ai, the market leader in autonomous customer support, today announces a seed-plus funding round of more than $5 million. Led by DNX Ventures, other investors...
Quark.ai Announces Over $5 Million for Its Autonomous Customer Support Platform
For business owners with a solid user base, the ability to communicate and solve problems for those customers is a necessary part of the growth process. Quark.ai is a tech startup making that part of the business easier with its autonomous customer support platform...
Support agents are now working remotely. How will you enable their collective intelligence to solve customer problems at scale?
In the Covid era, chances are that your customer support team is no longer co-located or even connected. Companies need automation to harness the collective intelligence and expertise of their customer support teams, even though they might be distributed physically...
Why Customer Support organizations need an AI platform
Support agents are feeling stress and burnout due to the increase in support ticket volume during this pandemic. Most of an agent’s time is spent researching the tickets and identifying a solution. That is why Customer Support organizations need an AI platform...
Which communication method do you most prefer to use for customer service issues?
Business app. social app. SMS/text. More and more, your customers want to use them all. But adding channels increases integration costs — and the overall cost of delivering customer support. That is why companies need an AI platform that seamlessly integrates across...
Customer support teams are getting about 30% more tickets post-pandemic
Customer support teams are seeing a higher ticket volume than what they used to get before the pandemic. Dealing with this higher volume becomes challenging in an environment where customer expectations keep going up, budgets are flat, and there is agent attrition....
Quark.ai Brings Autonomous Customer Support to the Zendesk Marketplace
PARTNER PRESS RELEASEZENDESK MARKETPLACE Media Contact:Robert FerriQuark.ai(415) 575-1589robert.ferri@robertferri.com Quark.ai Automation Resolves Customer Issues with Unrivaled Speed and Accuracy San Jose, CA. July 06, 2021 – Quark.ai today announced the listing...
In 2021, even more customers are looking for faster resolutions
We all know that the speed of customer response is one of the most important drivers of customer experience. Interestingly, Zendesk’s latest report shows customers expecting a quick response have gone up from 61% in 2020 to 73% in 2021. Fast customer response requires...