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The State of Field Services 2021 Report 2

The State of Field Services 2021, a recent Technology & Services Industry Association (TSIA) report, maintains that there are key activities that field services organizations can do today while working on accelerating connectivity through IoT:โ€ข Capture...

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The State of Field Services 2021 Report

According to a recent Technology & Services Industry Association (TSIA) report, ๐˜›๐˜ฉ๐˜ฆ ๐˜š๐˜ต๐˜ข๐˜ต๐˜ฆ ๐˜ฐ๐˜ง ๐˜๐˜ช๐˜ฆ๐˜ญ๐˜ฅ ๐˜š๐˜ฆ๐˜ณ๐˜ท๐˜ช๐˜ค๐˜ฆ๐˜ด 2021, the attached image shows the driver tree for equipment manufacturers with Proactive Support organizations. In the last several years'...

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How can todayโ€™s limited chatbots address the self-service needs of complex products?

How can todayโ€™s limited chatbots address the self-service needs of complex products, like the ones in the High-Tech and Industrial sectors? I believe that the time has come for ๐—œ๐—ป๐˜๐—ฒ๐—น๐—น๐—ถ๐—ด๐—ฒ๐—ป๐˜ ๐—–๐—ต๐—ฎ๐˜๐—ฏ๐—ผ๐˜๐˜€ that have: - A robust conversational Natural Language Processing (NLP)...

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The Age of the Intelligent Chatbot is about to begin

The Age of the Intelligent Chatbot is about to begin.  And it canโ€™t come a moment too soon. A recent Forrester study on AI-powered Personalized Chatbots showed the following: - 92% of firms surveyed say itโ€™s either โ€œvery importantโ€ or โ€œimportantโ€ for...

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In-Product Support Experience

Customer Support Organizations are increasingly focused on the In-Product Support Experience. Customers need โ€“ and expect โ€“ to resolve their issues quickly, in real-time. They require fast access to the right product information, as well as seamless routes to live...

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Gartner Report: Critical Capabilities for Insight Engines

I recently reviewed an excellent report by Gartner on Critical Capabilities for Insight Engines. Here are the three key findings: - The range of embedded and custom touch points for the delivery of insight is increasing, serving multiple roles and use cases-...

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CNBC Study

According to a new CNBC|Momentive study, half of U.S. workers describe their companies as understaffed, causing burn out and prompting higher percentages of workers to leave their positions.  Understaffing, prominent in customer support operations, begs...

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How AI Augments People

AI should complement, not replace human intelligence. AI-based machines have the upper-hand in handling complex models, with superior speed and accuracy. These capabilities allow machines to identify patterns and trends from the massive amounts of existing data and...

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๐—ฃ๐—ฟ๐—ผ๐—ฎ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—”๐˜‚๐˜๐—ผ๐—ป๐—ผ๐—บ๐—ผ๐˜‚๐˜€ ๐—ฆ๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜

๐—ฃ๐—ฟ๐—ผ๐—ฎ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—”๐˜‚๐˜๐—ผ๐—ป๐—ผ๐—บ๐—ผ๐˜‚๐˜€ ๐—ฆ๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜

I'm very excited about what we are achieving at Quark.ai. We are currently offering a ๐—ฃ๐—ฟ๐—ผ๐—ฎ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—”๐˜‚๐˜๐—ผ๐—ป๐—ผ๐—บ๐—ผ๐˜‚๐˜€ ๐—ฆ๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜ solution. When a customer is entering a support case, the Quark.ai platform is automatically interpreting the subject line and the problem...

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HBR Analytics Services Survey, March 2020

Delivering a high-quality, personalized, and seamless customer experience across all channels, business lines, and products ranks as important to the vast majority of organizations. In the Harvard Business Review Analytic Services Survey of 2020, 88% of the...

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