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CNBC Study

According to a new CNBC|Momentive study, half of U.S. workers describe their companies as understaffed, causing burn out and prompting higher percentages of workers to leave their positions.  Understaffing, prominent in customer support operations, begs...

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How AI Augments People

AI should complement, not replace human intelligence. AI-based machines have the upper-hand in handling complex models, with superior speed and accuracy. These capabilities allow machines to identify patterns and trends from the massive amounts of existing data and...

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๐—ฃ๐—ฟ๐—ผ๐—ฎ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—”๐˜‚๐˜๐—ผ๐—ป๐—ผ๐—บ๐—ผ๐˜‚๐˜€ ๐—ฆ๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜

๐—ฃ๐—ฟ๐—ผ๐—ฎ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—”๐˜‚๐˜๐—ผ๐—ป๐—ผ๐—บ๐—ผ๐˜‚๐˜€ ๐—ฆ๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜

I'm very excited about what we are achieving at Quark.ai. We are currently offering a ๐—ฃ๐—ฟ๐—ผ๐—ฎ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—”๐˜‚๐˜๐—ผ๐—ป๐—ผ๐—บ๐—ผ๐˜‚๐˜€ ๐—ฆ๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜ solution. When a customer is entering a support case, the Quark.ai platform is automatically interpreting the subject line and the problem...

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HBR Analytics Services Survey, March 2020

Delivering a high-quality, personalized, and seamless customer experience across all channels, business lines, and products ranks as important to the vast majority of organizations. In the Harvard Business Review Analytic Services Survey of 2020, 88% of the...

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AI Adoption Advances, But Foundational Barriers Remain

Why do many companies continue to struggle with deploying AI solutions? Typically, AI implementations require complex data transformations for the models, and the move from pilot to production becomes more complicated with the large amounts of additional data to...

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Quark Roadmap Youtube Video

It is time for a change in the customer support realm - In my eyes, having agents type in keywords searching for documents that may or may not possess relevant answers is outdated and inadequate.  What do we bring to the table? Quark.ai enables autonomous...

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Gartner Article

Gartner correctly predicted that in order to cope with the avalanche of digital information, customers will turn to automation moving forward.   I find that it is vital to appeal to Generation Z, one of the largest customer bases, who are already...

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2021 Review

As we emerge from a successful go-to-market year for the company, we enter 2022 on a mission to establish Quark.ai as the technology leader in Autonomous Customer Support for technology, manufacturing and other industrial enterprises. We are pleased to say...

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Top 3 Reasons For High Turnover Within Customer Support Roles

The Human Resource Institute estimates that turnover costs about $10-$15k for a frontline employee!ย ย But what are the reasons for high turnover within customer support roles?ย These are the top three:ย ๐—ฃ๐—ผ๐—ผ๐—ฟ ๐—ด๐—ฟ๐—ผ๐˜„๐˜๐—ต ๐—ผ๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜๐˜‚๐—ป๐—ถ๐˜๐—ถ๐—ฒ๐˜€: Most customer support reps donโ€™t plan on...

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Why Self-Service is Great for Your Business

Why Self-Service is Great for Your Business

Introduction There is a compelling need for top-notch customer service. Imagine if you answered every email in minutes, or in the case of inbound phone calls, your customer service team was able to immediately take care of any issues. Well, guess what? You can do just...

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