AI

Resources for your support team.

B2B Marketplace

I found this very interesting: a recent study from McKinsey & Company shows that B2B companies that build their own marketplaces will end up with a significant competitive advantage. Has your company built its own marketplace?Have you seen this to be...

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Duplicate And Repeat Tickets

A recent study by Quocirca drills down on incidents that plague Customer Support organizations.  The study, entitled Damage Control: The Impact of Critical IT Incidents, noted:“_Duplicate and repeat incidents are a persistent problem. Ninety-seven...

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The State of Field Services 2021 Report 2

The State of Field Services 2021, a recent Technology & Services Industry Association (TSIA) report, maintains that there are key activities that field services organizations can do today while working on accelerating connectivity through IoT:• Capture...

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The Age of the Intelligent Chatbot is about to begin

The Age of the Intelligent Chatbot is about to begin.  And it can’t come a moment too soon. A recent Forrester study on AI-powered Personalized Chatbots showed the following: - 92% of firms surveyed say it’s either “very important” or “important” for...

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In-Product Support Experience

Customer Support Organizations are increasingly focused on the In-Product Support Experience. Customers need – and expect – to resolve their issues quickly, in real-time. They require fast access to the right product information, as well as seamless routes to live...

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How AI Augments People

AI should complement, not replace human intelligence. AI-based machines have the upper-hand in handling complex models, with superior speed and accuracy. These capabilities allow machines to identify patterns and trends from the massive amounts of existing data and...

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HBR Analytics Services Survey, March 2020

Delivering a high-quality, personalized, and seamless customer experience across all channels, business lines, and products ranks as important to the vast majority of organizations. In the Harvard Business Review Analytic Services Survey of 2020, 88% of the...

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AI Adoption Advances, But Foundational Barriers Remain

Why do many companies continue to struggle with deploying AI solutions? Typically, AI implementations require complex data transformations for the models, and the move from pilot to production becomes more complicated with the large amounts of additional data to...

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Gartner Article

Gartner correctly predicted that in order to cope with the avalanche of digital information, customers will turn to automation moving forward.   I find that it is vital to appeal to Generation Z, one of the largest customer bases, who are already...

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2021 Review

As we emerge from a successful go-to-market year for the company, we enter 2022 on a mission to establish Quark.ai as the technology leader in Autonomous Customer Support for technology, manufacturing and other industrial enterprises. We are pleased to say...

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