Resources for your support team.
I found this very interesting: a recent study from McKinsey & Company shows that B2B companies that build their own marketplaces will end up with a significant competitive advantage. Has your company built its own marketplace?Have you seen this to be...
A recent study by Quocirca drills down on incidents that plague Customer Support organizations. The study, entitled Damage Control: The Impact of Critical IT Incidents, noted:“_Duplicate and repeat incidents are a persistent problem. Ninety-seven...
The State of Field Services 2021, a recent Technology & Services Industry Association (TSIA) report, maintains that there are key activities that field services organizations can do today while working on accelerating connectivity through IoT:• Capture...
The Age of the Intelligent Chatbot is about to begin. And it can’t come a moment too soon. A recent Forrester study on AI-powered Personalized Chatbots showed the following: - 92% of firms surveyed say it’s either “very important” or “important” for...
Customer Support Organizations are increasingly focused on the In-Product Support Experience. Customers need – and expect – to resolve their issues quickly, in real-time. They require fast access to the right product information, as well as seamless routes to live...
Technology companies are in the midst of rethinking how they bring new products to market. Where should they start? In this IBM article by Grant Bodley, he narrows it down to 3 main steps: 1. Make the business model predictive instead of reactive2. Use...
AI should complement, not replace human intelligence. AI-based machines have the upper-hand in handling complex models, with superior speed and accuracy. These capabilities allow machines to identify patterns and trends from the massive amounts of existing data and...
I'm very excited about what we are achieving at Quark.ai. We are currently offering a 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗔𝘂𝘁𝗼𝗻𝗼𝗺𝗼𝘂𝘀 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 solution. When a customer is entering a support case, the Quark.ai platform is automatically interpreting the subject line and the problem...
Delivering a high-quality, personalized, and seamless customer experience across all channels, business lines, and products ranks as important to the vast majority of organizations. In the Harvard Business Review Analytic Services Survey of 2020, 88% of the...
Why do many companies continue to struggle with deploying AI solutions? Typically, AI implementations require complex data transformations for the models, and the move from pilot to production becomes more complicated with the large amounts of additional data to...
Gartner correctly predicted that in order to cope with the avalanche of digital information, customers will turn to automation moving forward. I find that it is vital to appeal to Generation Z, one of the largest customer bases, who are already...
As we emerge from a successful go-to-market year for the company, we enter 2022 on a mission to establish Quark.ai as the technology leader in Autonomous Customer Support for technology, manufacturing and other industrial enterprises. We are pleased to say...