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Automation

Resources for your support team.

How are you measuring and optimizing customer effort?

How are you measuring and optimizing customer effort?

The amount of effort that the customer has to make to get technical support has a direct effect on customer retention. Low automation and unconnected systems increase the burden on customers to get help. Investing in AI-driven automation across the customer support...

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Automation is the key to scale Customer Support

Automation is the key to scale Customer Support

“The majority of service leaders (56%) are already exploring ways to use AI, according to the ‘State of Service’. In a time of crisis, one of the best ways to use AI is for case classification.” Credit: https://hubs.ly/H0rm9J80 We believe automation using AI and Deep...

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Remote work forever or is this just a short work trend?

Tech companies including Facebook, Square, Shopify and Twitter are recommending long term or even permanent work from home policy. On one hand, professionals are welcoming this move and on the other end of the spectrum, people want to get back to ‘normal work' as they...

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