Autonomous Insights

Resources for your support team.

It’s About the Destination, Not the Journey

Mar 24, 2021

By Prosenjit Sen Co-Founder and CEO, Quark.ai “Autonomous” is a term applied most famously to vehicles. It is generally if colloquially, understood. As AI-infused self-driving cars become more and more independent of manual operation, they become more and more...

The 80/20 Rule in Customer Support – And the Need to Break It

Dec 3, 2020

By Prosenjit Sen Co-Founder and CEO, Quark.ai We’ve all been there. Drumming our fingers for hours or even days while a customer-support organization struggles to resolve what we consider to be a straight-forward issue. First we get a non-answer. Then an incomplete...