By Prosenjit Sen Co-Founder and CEO, Quark.ai We’ve all been there. Drumming our fingers for hours or even days while a customer-support organization struggles to…Continue readingThe 80/20 Rule in Customer Support – And the Need to Break It
Quark.aiQuark.aiBy Prosenjit Sen Co-Founder and CEO, Quark.ai We’ve all been there. Drumming our fingers for hours or even days while a customer-support organization struggles to…Continue readingThe 80/20 Rule in Customer Support – And the Need to Break It