Resources for your support team.
I was recently featured as a guest speaker at the DNX® Venture Webinar - ZERO-TIME SUPPORT A UTOPIA OR WITHIN REACH. The Moderator Eva Nahari asked me the following question that I thought of sharing with you: Question: Is AI actually economically...
I was recently featured as a guest speaker at the DNX® Venture Webinar - ZERO-TIME SUPPORT A UTOPIA OR WITHIN REACH. The Moderator Eva Nahari asked me the following question that I thought of sharing with you: Question: Is Preventive support...
I recently reviewed an excellent report by Gartner on Critical Capabilities for Insight Engines. Here are the three key findings: - The range of embedded and custom touch points for the delivery of insight is increasing, serving multiple roles and use cases-...
Enterprise search is hard. In a report by Kurt Kragh Sørensen of intranet benchmark vendor, IntraTeam, which surveyed the members of its enterprise search manager community, 28% said enterprise search was hard or very hard, while 44% said they were...
Majority of support cases created have incomplete information. Imagine the hard work and pain that technical support teams have to go through to piece together case information, perform research and provide resolution to the customer. That’s why Customer Support...
By Prosenjit Sen Co-Founder and CEO, Quark.ai “Autonomous” is a term applied most famously to vehicles. It is generally if colloquially, understood. As AI-infused self-driving cars become more and more independent of manual operation, they become more and more...
By Prosenjit Sen Co-Founder and CEO, Quark.ai We’ve all been there. Drumming our fingers for hours or even days while a customer-support organization struggles to resolve what we consider to be a straight-forward issue. First we get a non-answer. Then an incomplete...