Autonomous Support

Resources for your support team.

Churn is expensive, here’s how to mitigate

Churn is expensive, here’s how to mitigate

Churn is expensive for any company as it directly impacts revenue and getting customer support right is very important to address churn. In fact, 67% of churn is due to the inability to resolve customer’s issues during the first interaction.   That’s the reason...

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Speed is critical to a Great Customer Experience

Speed is critical to a Great Customer Experience

When providing support to customers, speed of response and resolution is critical in delivering a great experience. But fragmented systems and a lack of connected customer support data prevent most companies from fulfilling this vision. This is where an AI support...

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How are you managing your customer support costs?

How are you managing your customer support costs?

The cost of customer support delivery continues to be high across channels. This is forcing customers to look at automation to manage costs but it’s hard to automate across the customer support technology stack. And as we know, companies have struggled to automate...

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How is your team managing support ticket volume?

How is your team managing support ticket volume?

As companies undergo digital transformation, the number of touchpoint with customers also increase. This creates an increase in support ticket volume and many companies are surprised by it. However, having an AI platform that can integrate across the customer support...

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How are you addressing contact center integration?

How are you addressing contact center integration?

Even though companies have made a lot of investments in implementing contact center platforms, those are still not integrated with the rest of the customer support technology stack. 82% of companies have yet to realize gains in customer experience and agent experience...

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Limited staffing is impacting customer support organisations

Limited staffing is impacting customer support organisations

Customer Support in the COVID era confronts two conflicting and seemingly irreconcilable trends. The first trend is a pandemic-inspired downward pressure on budget and human resources — often to the point of layoffs. The second is a mega-trend: the corresponding...

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