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Autonomous Support

Resources for your support team.

Pandemic has exposed gaps in customer support

Pandemic has exposed gaps in customer support

The pandemic has exposed many gaps for customer support organizations: technology gaps, service channel gaps, operational gaps, skills gaps, and many more. Investing in an Autonomous Customer Support system helps customers to not only address the technology gaps but...

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Balancing speed and quality is hard.

Balancing speed and quality is hard.

Delivering a quality response and solution to the customer is AS important as delivering it quickly. This is a classic situation that most customer support professionals are frequently caught in: how can I respond to customers quickly and with a quality solution....

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Why Customer Support organizations need an AI platform

Why Customer Support organizations need an AI platform

Support agents are feeling stress and burnout due to the increase in support ticket volume during this pandemic. Most of an agent’s time is spent researching the tickets and identifying a solution.  That is why Customer Support organizations need an AI platform...

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Products are becoming increasingly complex to support.

Products are becoming increasingly complex to support.

Product complexity has almost doubled in the past two decades from 42% in 2003 to 76% in 2021. This complexity has overwhelmed support agents, increased MTTR and costs to support the products, leading to lower CSAT. To keep up with this complexity, organizations need...

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