Autonomous Support

Resources for your support team.

How is your team managing support ticket volume?

How is your team managing support ticket volume?

As companies undergo digital transformation, the number of touchpoint with customers also increase. This creates an increase in support ticket volume and many companies are surprised by it. However, having an AI platform that can integrate across the customer support...

read more
How are you addressing contact center integration?

How are you addressing contact center integration?

Even though companies have made a lot of investments in implementing contact center platforms, those are still not integrated with the rest of the customer support technology stack. 82% of companies have yet to realize gains in customer experience and agent experience...

read more
Limited staffing is impacting customer support organisations

Limited staffing is impacting customer support organisations

Customer Support in the COVID era confronts two conflicting and seemingly irreconcilable trends. The first trend is a pandemic-inspired downward pressure on budget and human resources — often to the point of layoffs. The second is a mega-trend: the corresponding...

read more
Understanding Customer Intent

Understanding Customer Intent

Nearly 2/3rd of companies are investing in AI and automation to better understand customers’ intent. To understand this intent correctly, it is critical for AI and automation to work across the customer support stack; something that Quark does by design. Quark's...

read more
Customer expectations keep going higher.

Customer expectations keep going higher.

We are in a new year and with each year, expectations for customer support keeps going higher. Customers continue to ask for faster and better outcomes: significantly improved response times, ability to resolve issues quickly, and deliver a great customer experience....

read more