Customer Effort Score

Resources for your support team.

How are you measuring and optimizing customer effort?

Oct 30, 2020

The amount of effort that the customer has to make to get technical support has a direct effect on customer retention. Low automation and unconnected systems increase the burden on customers to get help. Investing in AI-driven automation across the customer support...

What’s your Customer Effort Score?

Oct 5, 2020

Customer Effort Score is a very important metric to measure in the overall Customer Experience. Customers are expecting a low effort service so that they don’t have to provide a lot inputs and repeat information at every interaction. Teams that reduce customer effort...