How are you measuring and optimizing customer effort?

The amount of effort that the customer has to make to get technical support has a direct effect on customer retention. Low automation and unconnected…Continue readingHow are you measuring and optimizing customer effort?

What’s your Customer Effort Score?

Customer Effort Score is a very important metric to measure in the overall Customer Experience. Customers are expecting a low effort service so that they…Continue readingWhat’s your Customer Effort Score?