(415) 598 7380 info@quark.ai

Customer Service

Resources for your support team.

Pandemic has exposed gaps in customer support

Pandemic has exposed gaps in customer support

The pandemic has exposed many gaps for customer support organizations: technology gaps, service channel gaps, operational gaps, skills gaps, and many more. Investing in an Autonomous Customer Support system helps customers to not only address the technology gaps but...

read more
Balancing speed and quality is hard.

Balancing speed and quality is hard.

Delivering a quality response and solution to the customer is AS important as delivering it quickly. This is a classic situation that most customer support professionals are frequently caught in: how can I respond to customers quickly and with a quality solution....

read more
Why Customer Support organizations need an AI platform

Why Customer Support organizations need an AI platform

Support agents are feeling stress and burnout due to the increase in support ticket volume during this pandemic. Most of an agent’s time is spent researching the tickets and identifying a solution.  That is why Customer Support organizations need an AI platform...

read more