Resources for your support team.
Majority of support cases created have incomplete information. Imagine the hard work and pain that technical support teams have to go through to piece together case information, perform research and provide resolution to the customer. That’s why Customer Support...
In addition to Customer Experience, Customer Support leaders also prioritize ‘rep experience’. In fact, over 95% of customer support leaders believe that improving frontline productivity is a critical objective and it contributes to better customer experience. This is...
As customer support teams work remotely, we hear so many times from customers that: "When working remotely, our support team cannot just walk over to you and ask for help or advice. Especially when there's a time zone difference." Remote work creates a knowledge gap;...