Resources for your support team.
Delivering support to customers even before things break is an aspiration for most Customer Support leaders: it helps to deliver a great customer experience and lower cost to serve. But it is hard to execute. Just having a lot of customer data is not enough, it...
In addition to Customer Experience, Customer Support leaders also prioritize ‘rep experience’. In fact, over 95% of customer support leaders believe that improving frontline productivity is a critical objective and it contributes to better customer experience. This is...
The current disruption due to COVID19 is creating a lot of customer interest; especially around Telemedicine, electronic signature, video conferencing, security, and many others. As customer interest increases in these areas, Customer Support will need to be scaled to...