Resources for your support team.
Majority of support cases created have incomplete information. Imagine the hard work and pain that technical support teams have to go through to piece together case information, perform research and provide resolution to the customer. That’s why Customer Support...
Customer support teams are seeing a higher ticket volume than what they used to get before the pandemic. Dealing with this higher volume becomes challenging in an environment where customer expectations keep going up, budgets are flat, and there is agent attrition....
Customer Support agents spend more than half of their time manually researching customer problems. And the problem is getting worse, especially for technology and industrial companies. The increasing complexity of products, combined with the fragmented expansion of...
Despite massive investments in self-service platforms, support agents still need to get involved in most customer interactions. When customers go to the support portal to get answers, that they get a list of documents to read. Do you think customers have time to read...
While chatbots are emerging as an interesting way to automate customer support, customers are not yet trusting chatbots to solve their problems. At the end of the day, customers need a resolution for their issues. Support organizations for High Tech and Industrial...