technical support

Resources for your support team.

How are you planning to address self-service in your support strategy?

Mar 1, 2021

Despite massive investments in self-service platforms, support agents still need to get involved in most customer interactions. When customers go to the support portal to get answers, that they get a list of documents to read. Do you think customers have time to read...

How is your chatbot implementation creating value for customers?

Mar 1, 2021

While chatbots are emerging as an interesting way to automate customer support, customers are not yet trusting chatbots to solve their problems. At the end of the day, customers need a resolution for their issues. Support organizations for High Tech and Industrial...