Churn is expensive for any company as it directly impacts revenue and getting customer support right is very important to address churn.
In fact, 67% of churn is due to the inability to resolve customer’s issues during the first interaction.
That’s the reason why it is critical to invest in the right automation to ensure customer issues are resolved immediately to deliver a great experience.
About Quark. ai Autonomous Customer Support:
Quark. ai interprets customer issues and returns resolutions instantly so customer support agents don’t need to spend hours reading documents. The results are drastically reduced support delivery costs and dramatically improved customer experiences.