CNBC Study

Feb 14, 2022 | Automation, Customer Service

According to a new CNBC|Momentive study, half of U.S. workers describe their companies as understaffed, causing burn out and prompting higher percentages of workers to leave their positions. 

Understaffing, prominent in customer support operations, begs the question: How can your organization combat insufficient manpower? 

At, we are addressing this challenge by providing AI automation in self-service so customers can tackle issues on their own. And if customers still reach out to agents, they will have answers at their fingertips, enabling them to work efficiently without having all the prior product knowledge. 

This translates into optimized staffs to handle even the largest case loads.

Let’s tackle the shortcomings of understaffing together. 

Learn more about the affects of the Great Resignation here: