Customer care about first interaction with knowledgeable agents

May 18, 2021 | Autonomous Support, Customer Experience, Customer Support, CX

The things that customers value most about support are: resolution in the first interaction with knowledgeable agents who can provide a fast response time. 

Despite technology investments, most companies still struggle to deliver a valuable customer experience. Using an AI platform that can integrate across the customer support tech stack can provide the intelligence and automation required for this experience.

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About Quark. ai Autonomous Customer Support:
Quark. ai interprets customer issues and returns resolutions instantly so customer support agents don’t need to spend hours reading documents. The results are drastically reduced support delivery costs and dramatically improved customer experiences.