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Customer support teams are getting about 30% more tickets post-pandemic

Jul 19, 2021 | Customer Support, Autonomous Support, Customer Experience, CX, technical support

Customer support teams are seeing a higher ticket volume than what they used to get before the pandemic. Dealing with this higher volume becomes challenging in an environment where customer expectations keep going up, budgets are flat, and there is agent attrition.

The support organization needs to seriously consider the adoption of new AI technologies such as deep learning and computer vision to help agents with the rapid resolution of customer issues.

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About Quark. ai Autonomous Customer Support:
Quark. ai interprets customer issues and returns resolutions instantly so customer support agents don’t need to spend hours reading documents. The results are drastically reduced support delivery costs and dramatically improved customer experience.