Customers are becoming more sophisticated which is leading to the complexity of support calls

Aug 14, 2021 | Customer Support, Autonomous Support, Customer Experience, CX

Customers and end-users are becoming increasingly tech-savvy each year. They can resolve most common issues on their own using search but when they encounter tough technical issues, they turn to technical support. Due to this trend, providing technical support is becoming increasingly complex and time-consuming.

An autonomous customer support system can learn from the existing customer support tech stack and help support agents to provide resolutions to even the most complex problems.


About Quark. ai Autonomous Customer Support:
Quark. ai interprets customer issues and returns resolutions instantly so customer support agents don’t need to spend hours reading documents. The results are drastically reduced support delivery costs and dramatically improved customer experience.