Customer effort is an important element of the customer’s experience. The lower the effort, the better the experience. Explaining the problem to multiple customer support agents creates frustration.
That’s one of the many reasons why companies invest in an Autonomous Customer Support platform that can integrate across the customer support stack to ensure that support agents accurately address problems the first time they see it.
About Quark.ai Autonomous Customer Support:
Quark.ai interprets customer issues and returns resolutions instantly so customer support agents don’t need to spend hours reading documents. The results are drastically reduced support delivery costs and dramatically improved customer experience.”