Customers like to switch channels during support, are you ready?

May 28, 2021 | Customer Experience, Automation, Autonomous Support, Customer Support, CX

Over 8 out of 10 customers want to have the ability to move from one assisted channel to another, such as moving from web chat to a live conversation.

To achieve this seamless switching and provide a great customer experience, customer support leaders require AI automation that works across the customer support channels and the underlying support applications.

#omnichannel #customerexperience #autonomoussupport #customersupport #customerservice #cx #intelligence#ai #automation

About Quark. ai Autonomous Customer Support:
Quark. ai interprets customer issues and returns resolutions instantly so customer support agents don’t need to spend hours reading documents. The results are drastically reduced support delivery costs and dramatically improved customer experiences.”