Customers Would Rather Get Their Problem Solved in One Sitting

Jan 3, 2022 | Automation, Customer Service, CX

When it comes to solving problems, time is of the essence. 

One-third of all customers consider the most important aspect of good customer service experiences is being able to get their problem solved in one single sitting, regardless of the amount of time spent (Statista, 2019).

Your customers would rather get their issue resolved on the first try through self-service or with a support team, than have to come back again (and again and again).

“One and done” even beats out dealing with knowledgeable customer service representatives, as the most important aspect of a good customer service experience.

With Quark.ai’s Intelligent Bot, we can help customers address just about any inquiry and ultimately provide an answer to meet their needs in one sitting.

Find out how: https://quark.ai/