Pre-emptive support – a utopia or reality?
I recently had the pleasure of joining Linden Hillenbrand, SVP Customer Success, PS, & Support at Procore, for a stimulating discussion hosted by DNX Ventures about the evolving needs and increasing requirements for customer support across industries.
Linden Hillenbrand shares his insights and predictions, based on 13 years in customer support, in both technology and industrial sectors and I explain how organizations could automate and preempt customer support. When this happens, organizations accelerate the knowledge, quality of information and autonomy that can be brought to the forefront of support teams and customers.
You can watch the full webinar here: