Majority of support cases created have incomplete information. Imagine the hard work and pain that technical support teams have to go through to piece together case information, perform research and provide resolution to the customer.
That’s why Customer Support Organizations are reaching out to us to get the intelligence to interpret support cases and identify resolutions rapidly. The result is the right resolution and a great customer experience, despite the challenges of incomplete case information.
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About Quark.ai’s Autonomous Customer Support:
Quark.ai interprets customer issues and returns resolutions instantly so that customer support agents don’t need to spend hours reading documents. The results are drastically reduced support delivery costs and dramatically improved customer experiences.