Have are you planning to empower your support agents with AI and automation?

Oct 5, 2020 | Automation, Autonomous Support, Customer Support

Customer Experience is about creating ‘moments that matter’ when it comes to customer service and technical support.

The quest for better customer experience is giving rise to Super Agents: Customer Support professionals that have access to AI-infused agent desktop technologies to optimize customer outcomes.

This type of agent work is also more rewarding and offers agents a real sense of purpose, which resonates with the growth of Millennials and Gen Z in the workplace.

Both behaviors translate to agent and customer retention and, ultimately, revenue.

Have are you planning to empower your support agents with AI and automation?

#AI #AutonomousSupport #automation #technicalsupport #customersupport

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