Customer Experience is about creating ‘moments that matter’ when it comes to customer service and technical support.
The quest for better customer experience is giving rise to Super Agents: Customer Support professionals that have access to AI-infused agent desktop technologies to optimize customer outcomes.
This type of agent work is also more rewarding and offers agents a real sense of purpose, which resonates with the growth of Millennials and Gen Z in the workplace.
Both behaviors translate to agent and customer retention and, ultimately, revenue.
Have are you planning to empower your support agents with AI and automation?