How AI Augments People

Feb 7, 2022 | AI

AI should complement, not replace human intelligence.

AI-based machines have the upper-hand in handling complex models, with superior speed and accuracy. These capabilities allow machines to identify patterns and trends from the massive amounts of existing data and the constant flow of new data. But, they fail to portray rational thinking, take into account social sensitivities, or act with intuition, all necessary in making good decisions.

Our challenge is to anticipate what artificial intelligence means in relationship to how humans think and act, and work to strategically integrate the new technologies into our organizations.

At, our goal is to help customers and support agents get the right answers to inquiries, so that they can make knowledgeable decisions and take better actions, using all of the advantages of AI.

Learn more about how AI and human intelligence go hand in hand in the Harvard Business Review