ContactCenter Pipeline’s annual survey says attrition is the #1 challenge for customer support centers and most contact centers have over 30% attrition rates. A large part of this is due to agent stress and burnout.
As customer support agents move the work home due to Covid, stress, and burnout are becoming big challenges for support leadership to address. Automation can address burnout by making the employee experience better: by helping customer support agents to find solutions to problems in minutes rather than hours and days.
Quark.ai can provide the ability to interpret and resolve tickets automatically can enable a happier customer support team as well as highly satisfied customers.
How are you addressing agent burnout?
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