Even though companies have made a lot of investments in implementing contact center platforms, those are still not integrated with the rest of the customer support technology stack. 82% of companies have yet to realize gains in customer experience and agent experience due to lack of integration.
Quark. ai provides integration across the different customer support channels using deep NLP and computer vision to interpret customer issues and return resolutions instantly, so they do not need to spend hours reading documents.
How are you addressing contact center integration?