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How are you approaching AI investments for your customer support org?

Companies get burned trying to follow a project-based path to AI adoption: pick a problem, build a model, see if it works, then put it into production. This ‘AI by project’ approach fails often because it requires that too many new things work well together.

An elegant way of approaching AI for your customer support organization is by choosing a platform that can work across your Customer Support tech stack.

How are you approaching AI investments for your customer support org?

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