More than 75% of customers expect support agents to have the context and information to effectively solve their problems. Yet nearly half of agents almost never or only occasionally have the context they need to most effectively and efficiently solve their issue.
It’s no surprise customers ranked a representative’s lack of knowledge about their issue and ability to solve as the two most frustrating aspects of poor service experience.
By providing support teams with AI that works across the customer support stack, we can provide the context and visibility they need to resolve problems during a single interaction and drive superior customer experience.
How are you helping your support teams with automation?