The cost of customer support delivery continues to be high across channels. This is forcing customers to look at automation to manage costs but it’s hard to automate across the customer support technology stack. And as we know, companies have struggled to automate self service and IVR.
Today, in High Tech and Industrial companies, support engineers spend 52% of their time identifying a failing component and researching how to resolve a support case submitted by a customer stymied by self service.
Quark.ai interprets customer issues and returns resolutions instantly so customer support agents don’t need to spend hours reading documents. This helps to drastically reduce support delivery costs and transform the customer experience at the same time.