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How are you measuring and optimizing customer effort?

Oct 30, 2020 | AI, Automation, Autonomous Support, Customer Effort Score, Customer Support, CX

The amount of effort that the customer has to make to get technical support has a direct effect on customer retention. Low automation and unconnected systems increase the burden on customers to get help.

Investing in AI-driven automation across the customer support stack can significantly lower customer effort, drive higher retention, and lower support costs.

How are you measuring and optimizing customer effort?

#autonomoussupport #AI #technicalsupport #CX #customersupport

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