Categories
AI Automation Autonomous Support Customer Effort Score Customer Support CX

How are you measuring and optimizing customer effort?

The amount of effort that the customer has to make to get technical support has a direct effect on customer retention. Low automation and unconnected systems increase the burden on customers to get help.

Investing in AI-driven automation across the customer support stack can significantly lower customer effort, drive higher retention, and lower support costs.

How are you measuring and optimizing customer effort?

#autonomoussupport #AI #technicalsupport #CX #customersupport

Connect with us to know more about the Quark.ai platform.