Despite massive investments in self-service platforms, support agents still need to get involved in most customer interactions. When customers go to the support portal to get answers, that they get a list of documents to read. Do you think customers have time to read through those documents?
This is another reason to invest in an AI and Deep Learning platform that works across the customer support ecosystem.
Quark has been delivering unsurpassed self-service and faster agent response times for its customers with a platform that can automatically interpret and provide exact resolutions (answer paragraphs) to their issues.
How are you planning to address self-service in your support strategy?