As companies make strategic investments in AI for customer support in 2021 and beyond, their top 3 drivers are:
a) Cost reduction,
b) Increasing capacity, and
c) Freeing agents for more productive tasks
That is why investing in a next-gen platform like Quark. ai that automatically interprets and resolve customer cases using deep NLP could help support organization to address these issues to deliver a superior customer experience.
How are you planning to make AI investments in customer support?