How are you planning to make AI investments in customer support?

Jan 11, 2021 | Autonomous Support, Customer Experience, Customer Support

As companies make strategic investments in AI for customer support in 2021 and beyond, their top 3 drivers are:

a) Cost reduction,

b) Increasing capacity, and

c) Freeing agents for more productive tasks

That is why investing in a next-gen platform like Quark. ai that automatically interprets and resolve customer cases using deep NLP could help support organization to address these issues to deliver a superior customer experience.

How are you planning to make AI investments in customer support?

#customerexperience #2021planning #customersupport #autonomoussupport

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