More than three of four support leaders want to provide proactive support to their customers. But only one in four say they have the tools and automation to do it.
Quark’s Autonomous Support software is helping customers to move rapidly from a reactive support model to a proactive support model with AI and automation across the customer support tech stack.
By automatically interpreting and resolving tickets, Quark saves the agent’s research and resolution time. Precious time that they can use to provide proactive support and a better customer experience.
How are you planning to transform your organization from reactive to proactive support?
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