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How are you using automation to solve collaboration in support teams?

When your internal teams play hot potato with support cases or when calls get transferred between different teams, customers no longer feel valued.

The majority of customers expect their vendors to collaborate effectively within their teams to find solutions to their technical issues.

That’s the reason why companies are increasingly turning to AI and automation to turn customer annoyance into customer delight.

How are you using automation to solve collaboration in support teams?

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