How can today’s limited chatbots address the self-service needs of complex products?

Mar 22, 2022 | Automation

How can today’s limited chatbots address the self-service needs of complex products, like the ones in the High-Tech and Industrial sectors?

I believe that the time has come for 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗖𝗵𝗮𝘁𝗯𝗼𝘁𝘀 that have:

– A robust conversational Natural Language Processing (NLP) and Deep Learning platform that can handle most any inquiry – and not just the few hundred supported by rule-based chatbots

– No requirement for customized Deep Learning models or added training

– No need for scripting or IT support.

Why would you not add these functions to your chatbots? I’m curious to hear your thoughts.