While chatbots are emerging as an interesting way to automate customer support, customers are not yet trusting chatbots to solve their problems. At the end of the day, customers need a resolution for their issues.
Support organizations for High Tech and Industrial products are better served by an AI platform that can automatically interpret and provide exact resolutions (answer paragraphs) to their issues.
Quark.ai can empower chatbots to provide answers instead of links to documents and significantly increase chatbot’s effectiveness.
How is your chatbot implementation creating value for customers?