Customer agents have to navigate multiple systems that are not connected to each other in order to resolve customer issues. This introduces complexity and uncertainty into your customer experience.
There is a significant monetary cost associated with this kind of fragmented system. There is also a mismatch between how fast customers want a response and how quickly your support team can provide one.
That is why companies need an AI platform that can integrate across customer support systems to provide blazing fast customer support.
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About Quark.ai Autonomous Customer Support:
Quark.ai interprets customer issues and returns resolutions instantly so customer support agents don’t need to spend hours reading documents. The results are drastically reduced support delivery costs and dramatically improved customer experience.