81% of customers across industries attempt to resolve their issues through self-service before reaching out to a live representative.
Customers type in the problem and receive document links to read. They usually end up submitting a ticket anyways. Customers intend to help themselves, but they end reading documents and creating tickets.
Imagine the frustration! They wish the customer support website returned the answers or resolution to their problem.
Quark.ai‘s platform developed specifically to interpret customer issues and return resolutions instantly so they don’t need to spend hours reading documents.
How would you like to improve self-service experience for your support portal?