In 2021, even more customers are looking for faster resolutions

Jul 5, 2021 | Customer Experience, Autonomous Support, Customer Support, CX

We all know that the speed of customer response is one of the most important drivers of customer experience. Interestingly, Zendesk’s latest report shows customers expecting a quick response have gone up from 61% in 2020 to 73% in 2021.

Fast customer response requires organizations need to leverage AI/ML technologies such as deep learning and computer vision across the customer support tech stack to help their agents overcome these challenges.

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About Quark.ai Autonomous Customer Support:
Quark. ai interprets customer issues and returns resolutions instantly so customer support agents don’t need to spend hours reading documents. The results are drastically reduced support delivery costs and dramatically improved customer experience.