In-Product Support Experience

Mar 14, 2022 | AI, Customer Support

Customer Support Organizations are increasingly focused on the In-Product Support Experience. Customers need – and expect – to resolve their issues quickly, in real-time. They require fast access to the right product information, as well as seamless routes to live agents.

A successful In-Product Support Experience requires:

– A self-help option that can interpret issues and quickly respond with the right answer, rather than the typical URL to a bunch of documents.

– A support functionality that can quickly provide an agent the right answer in real-time, rather than subjecting them to hours of research.

– A Community of Experts’ knowledge base that is captured in real-time and made available to customers at any time.

I believe that an AI-powered Autonomous Customer Support platform meets these needs. 

Don’t you agree?