As customer interest in key software technologies increases due to COVID19, Customer Support will require scaling

The current disruption due to COVID19 is creating a lot of customer interest; especially around Telemedicine, electronic signature, video conferencing, security and many others.

As customer interest increases in these areas, Customer Support will need to be scaled to help customers and to deliver a great customer experience.

Automation will be key to scale customer support and ensure customer satisfaction.

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