Pandemic has exposed gaps in customer support

Aug 30, 2021 | Customer Support, Autonomous Support, Customer Experience, Customer Service, CX

The pandemic has exposed many gaps for customer support organizations: technology gaps, service channel gaps, operational gaps, skills gaps, and many more.

Investing in an Autonomous Customer Support system helps customers to not only address the technology gaps but also address channel gaps and skillset gaps by providing intelligence and integration across the customer support stack.


About Autonomous Customer Support: interprets customer issues and returns resolutions instantly so customer support agents don’t need to spend hours reading documents. The results are drastically reduced support delivery costs and dramatically improved customer experience.