Product complexity has almost doubled in the past two decades from 42% in 2003 to 76% in 2021. This complexity has overwhelmed support agents, increased MTTR and costs to support the products, leading to lower CSAT.
To keep up with this complexity, organizations need to leverage new AI/ML technologies such as deep learning and computer vision to rapidly access the knowledge base to resolve the issues and to help their customers and support agents overcome these challenges.
About Quark.ai Autonomous Customer Support:
Quark. ai interprets customer issues and returns resolutions instantly so customer support agents don’t need to spend hours reading documents. The results are drastically reduced support delivery costs and dramatically improved customer experience.