It is time for a change in the customer support realm – In my eyes, having agents type in keywords searching for documents that may or may not possess relevant answers is outdated and inadequate.
What do we bring to the table?
Quark.ai enables autonomous support, which replaces endless wasted hours of research by automatically providing answers to customer cases.
In the coming years, we strive to enable pre-emptive autonomous support, where our system will anticipate and address the future issues of customers.
And by automating support, customer satisfaction rates will stand out at the forefront of company priorities.
Watch this video to learn more: