Intro To Quark
The largely manual process of Customer Support is inefficient, time-consuming, expensive and frustrating – often resulting in low CSAT. The situation deteriorates even more as the company adds customers — and customer inquiries. Quark.ai provides Autonomous Customer Support – eliminating hours of document reviews and improving Customer Support productivity.
Unlock The Value
Quark.ai is using Automated Customer Support to unlock substantial value across the technology stack with functionalities like Auto Response, Auto Action and Auto Documentation. When the customer submits a case, Quark.ai is triggered automatically to interpret the case and pull up resolutions from reference documents. If a resolution has a high confidence score, Quark.ai automatically responds to the customer (Auto Response) or takes corrective action (Auto Action) based on the content of the resolution.
Automation quickly brings substantial improvement in productivity. One Quark ai Fortune 1000 customer reports 35% improvement in Customer Service productivity.
How Quark Works
From data ingestion to case resolution, the Quark.ai Autonomous Customer Support platform uses automation to drive prompt, accurate and complete resolution to customer issues.
A TSIA survey asserts that 76 products are considered highly complex. More than half a Customer Support agent’s time is spent identifying the problem — and then researching it. Automation in Customer Support is not just a solution. It is a requirement.
DNX B2B Summit
One of the largest areas facing transformation today is Customer Support and Customer Success. At the 2021 B2B Summit, Prosenjit Sen shares how Quark.ai is automating tech support in an unprecedented way.