Customers are increasingly looking for more self-service when it comes to technical support. And if they can’t find a solution to their problem, they will have to call support even though if they don’t want to.
This is why automation across the support lifecycle is important in helping customers find the solution even before a case needs to be created.
Saving customers’ time is a great way to drive superior customer experience.
How is your organization doing when it comes to self-service?